Lesson 5.1: Human Resources
Learning Goals: By the end of this lesson you will be able to
1. Analyze the importance of the HR department 2. Explain how companies try to retain employees 3. Explain the importance of performance appraisals
Read the lesson note and answer the questions at the end. Post your notes in the homework forum.
Do this quiz to check you know the vocabulary for this lesson.
Do this short survey to reflect on how the lesson went and ask a question.
With your group:
One person from each group post your group's answers here.- Use the performance formula (Performance = Motivation X Ability X Guidance X Resources) to explain how you will improve your performance.
- Prepare a performance evaluation form for the cashiers. It should have 3-5 questions and use three different types of questions.
To help your discussion, you look at the cashier responsibilities below:- Serve customers, especially unhappy ones, with friendliness
- Process transactions with carefulness
- Stock shelves in a timely manner
- Clean the store environment
- Answer customer questions and concerns with patience
- Recommend products to customers
- Attend weekly staff meetings
- Help fellow coworkers
- Take initiative to help around the store
- Be knowledgeable on store products