Lesson 5.1 Production
With your group:
- Use the performance formula (Performance = Motivation X Ability X Guidance X Resources) to explain how you will improve your performance.
- Prepare a performance evaluation form for the cashiers. It should have 3-5 questions and use three different types of questions.
To help your discussion, you look at the cashier responsibilities below:
- Serve customers, especially unhappy ones, with friendliness
- Process transactions with carefulness
- Stock shelves in a timely manner
- Clean the store environment
- Answer customer questions and concerns with patience
- Recommend products to customers
- Attend weekly staff meetings
- Help fellow coworkers
- Take initiative to help around the store
- Be knowledgeable on store products
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