Part 1: Summarize the Important Case Facts

 

Who are you in the case?

Christine, team leader.

 

What is the main problem? How did this problem happen?

The project is due soon and Mike has not done his part properly. Christine had trouble getting Mike to do his part for the whole team project.

 

Mike also feels left out because one time, the team had an unplanned informal meeting and Mike thought they planned the meeting without him.

 

 

What are some key facts in the case?

(take notes on the case)

 

Part 2: Case Analysis and Questions

1.      What stage of team development are they at?

2.      What type of team are they?

3.      What personality type do you think each person is? Use the 3 personality frameworks we learned.

4.      Based on your personality analysis, what personality conflicts might occur in the group?

5.      Which of the 5 factors of team success did they not do?

 

Q1: What stage of team development are they at?

Unfamiliar at first. Maybe reached familiar later except for Mike.

 

Q2:  What type of team are they?

Temporary team.

 

 

Q3: What personality type do you think each person is? Use any of the 3 personality frameworks we learned.

 

	DISC	FT	MB
Christine	C-Type	Unknown	Sentinel
Mike	I-Type?	Rebel?	Extraverted + Turbulent Explorer Maybe Entertainer
Diane	C-Type	Unknown	Introverted + Turbulent
Janet	Unknown	Upholder?	Sentinel
Steve	D-Type	Unknown	Unknown

 

Christine

·        Likely a sentinel because she’s meticulous and hardworking

·        Likely a C-type because she’s meticulous

 

Diane

·        Likely a C-type because she’s quiet but gives detailed answers

·        Constant Improver – never volunteered ideas but gave good ideas if asked

 

Mike

·        Likely an I-type because he is talkative and lively

·        Probably an explorer because he’s spontaneous

·        Social Engager type because he’s sociable but also cares a lot about others’ opinions

·        That makes him either an entrepreneur or an entertainer under Myers-Briggs

 

Steve

·        Likely a D-type because he’s focused on results and action

 

Janet

·        Likely a Sentinel because she’s highly reliable and hardworking

 

Q4: Based on your personality analysis, what personality conflicts might occur in the group?

Steve (D-Type) wants to get things done quickly. Christine and Janet are C-Types, so they want to do things slowly and carefully.

 

Mike is an Explorer, while Christine and Janet are Sentinels. Sentinels demand reliability. Explorers want fun and excitement.

 

Q5: Which of the 5 factors of team success did they not do?

Set shared team goals:

1.      How high of a grade is everyone Ok with?

2.      What kind of team experience do we want to have? Is it all business or can we also have fun?

 

Set shared team values. For example, respect, trust, open-communication, responsibility.

 

Set ground rules. Examples:

1.      Being on time for meetings

2.      How much notice to give for a meeting

3.      Frequency of meetings

4.      What to do if you can’t attend a meeting

5.      What to do if you can’t complete your responsibilities for personal reasons

 

Assign tasks based on strengths. They didn’t even known each other’s strengths and weaknesses.

Part 3: Recommendation

If you were Christine in her situation at the end of the case, what would you do?

 

As tempting as it might be to focus on just getting the report done without making Mike feel included, that would hurt the relationship with Mike and could lower the contribution grade for each member.

 

Christine should first take responsibility for her failure to act as an effective team leader. She can do that by apologizing to Mike for not communicating well with Mike, for not noticing when Mike needed help, and for not identifying Mike’s strengths so that she could give Mike appropriate tasks to contribute to the team.

 

After Christine apologizes and communicates with Mike, Mike will likely respect Christine and want to help. Since Mike is probably an Entertainer type in Myers-Briggs, he excels in crisis situations. Now that Mike has motivation to help the team, he can work hard and fast to finish his part for the team. If he really cannot do work because of his girlfriend issue, Christine can get Mike’s permission to assign his work to the rest of the team without any emotional conflicts.