Lecture 1.1.5 – How to Be an Active Listener
Spend at least 5 mins on this activity
Go through the activity to the end
Lecture Overview
Let’s review what we’ve learned so far:
We listen to learn and can relate to a speaker when they:
- Make eye contact
- Speak at a rate we can follow what they are saying
- Change their inflection
- Their body language supports their content
- They illustrate their content with their body movement, slides, props etc ...
- Have a logical flow to their content
- Use personal examples and details
- Build-in questions which make us think about how to answer ourselves. For example: “Haven’t we all felt like that? OR “Do you remember a time when you ....?”
- They come across as passionate and dynamic, not flat and bored by their own talking.
All the speakers we’ve actively listened to so far have been seen on your computer screen. The challenge comes when we don’t have the visual cues to focus our attention. What happens when we are given only audio communications – a radio interview, someone on the end of a long phone conversation, or a PODCAST.